Our Hosted PBX is a continually evolving phone platform based on enterprise-grade software and equipment hosted at top-tier data centres in Canada. This unique approach allows businesses of every size to access our fully-featured platform.
Key features include (but not limited to):
Voicemail
- Enhanced Voicemail: Interactive mailbox menus with context based greetings and the ability to transfer messages to other recipients.
- Voicemail to E-mail: Voicemail sent straight to your inbox as both transcribed text and audio file.
- Web Voicemail: Or, check and play your voicemail through our web-based portal.
- Shared Voicemail Boxes: Share voicemail boxes and collaborate among departments.
Auto Attendant
- Auto Attendant / Interactive Voice Response (IVR): Virtual receptionist with multi layered menus. Users can also specify numbers and extensions outside the PBX system.
- Dial By Name Directory: Company directory that directs callers to extensions by inputting their name.
- Custom Prompts: Record greetings and call attendant prompts directly from the phone system.
Call Control
- Ring Groups: Ring multiple extensions all at once or in succession.
- Call Queues: Incoming calls can be assigned to a pool of available agents. Callers can also get their status in the queue.
- Call Flows (after hours mode or day/night mode): Customize your system to answer calls differently according to a schedule.
- Call Parking: Place an active call on hold and continue the conversation from any other phone.
- Conference Bridge: Allow multiple callers to join / dial in to a single conference call.
- Find Me / Follow Me: Have inbound calls “find” or “follow” a user by ringing cell phones and alternate numbers as well as the main handset.
- Busy Lamp / Presence: Map keys that monitor extension state (busy/available) and act as speed dials.
- Call Recording: Record inbound and outbound calls.
…and more
- Web Portal: View statistics and make changes to your phone system through a powerful but intuitive web interface.
- Fax: Including email-to-fax and fax-to-email, or use your existing machine with an analog fax adapter.
- Mobile Integration: Mobile apps available for both iPhone and Android.
- Microsoft Teams integration
- Compatible with many existing IP phones
- HD Voice, TLS Encryption
- Local and toll-free numbers
…and all the basic features you would expect such as Call Display, Call Waiting / Forwarding, Three-Way Calling, Intercom, Paging, Hold / Resume, Call Transfer, Do Not Disturb and more!
Interested in learning more? Contact us to get started.